Orders & checkout

Cart & checkout

Buyers add products (and, for variant products, a chosen variant) to a cart. At checkout they select or add a delivery address — a valid address is required, with proper validation — and choose a payment method.

All money is calculated server-side from your catalogue: quantities are clamped to MOQ and pack rules, tiers and any negotiated price are applied, and the order total is frozen at placement so later catalogue changes never alter a placed order.

Payment methods

You control which methods are offered from your settings. COD can be limited by a minimum and maximum order value, by pincode, and by how much a single buyer can have outstanding in undelivered COD orders; optional risk scoring (built from your own delivery history) can steer risky buyers to pay online.

• Prepaid — pay the full amount online (see the Payments module).
• Cash on delivery (COD) — pay at the door.
• Partial COD — an online advance now, the balance as cash on delivery.
• Credit — for approved buyers on credit terms.

Buyer cancellations

You can let buyers cancel an order themselves for a set time after placing it (for example 60 minutes), as long as it hasn't been dispatched. Set the window in Settings → Returns & cancellations; 0 means buyers contact you to cancel. You're emailed about every buyer cancellation, and prepaid orders that need a refund are flagged for you.

Order lifecycle

Orders move through Placed → Confirmed → Fulfilled (or Cancelled). An online-payment order waits as 'Awaiting payment' until the gateway confirms it, and is cancelled automatically if the payment never arrives — it only becomes a sale (with alerts and receipts) once paid. Buyers see a timeline and can download a GST invoice. Your admin order list shows one clear row per item and every order's frozen snapshot.

Common questions

Is a delivery address mandatory?

Yes — checkout requires a complete, validated address (line, city, and a 6-digit pincode) before an order can be placed.

Can prices change after an order is placed?

No. The order total, tax and line prices are frozen at placement, so editing your catalogue later never changes a placed order.

Can I offer part-online, part-cash?

Yes — Partial COD collects an online advance now and the remaining balance as cash on delivery.