Get told the moment an order comes in
Choose who gets an email for every new order and for order problems, turn on order alerts on your phone, and send buyers WhatsApp updates when their order is confirmed, shipped and delivered.
What this page is for
This page decides who in your store hears about orders, and how. Emails go out from your store's name; when a buyer replies, it reaches your contact email.
Two more cards appear when they are available for your store: Order alerts on this phone (a notification on your device) and WhatsApp order updates (messages to your buyers).
You need the Manage settings permission for the emails and WhatsApp. Phone alerts are turned on per device by each person who can see orders.
Set up order alerts in 4 steps
- 1
Choose who gets the emails
Who gets the emails → Order alert emails
Add up to 5 addresses: your team's admin emails, or the contact email from Branding. Leave it empty to use your contact email, or else the owner's login email.
- 2
Choose what to email
What to email
Email me every new order sends the items, total, payment method and delivery address as soon as an order is placed. Online orders are emailed once the payment is confirmed.
Email me order problems sends buyer cancellations and return requests.
- 3
Turn on alerts on your phone
Order alerts on this phone → Order alerts on this device
Switch it on and allow notifications when the browser asks. Do this on every phone or computer you want alerts on.
- 4
Send buyers WhatsApp updates (if shown)
WhatsApp order updates → Send WhatsApp order updates
Buyers get a WhatsApp message when the order is confirmed, when you verify (or can't find) their UPI payment, when it ships with a tracking link, and when it's delivered. Emails to buyers still go out as usual.
Alerts on your phone
- A notification arrives the moment an order is placed or a payment proof comes in, even when the admin isn't open.
- On iPhone or iPad, first add the admin to your Home Screen (Share → Add to Home Screen), open it from there, then turn alerts on.
- Says notifications are blocked? Allow them for this site in your browser's site settings, then come back.
- Says phone alerts are off for your store? Turn on Phone alerts for new orders in Advanced settings.
WhatsApp order updates
- Messages go only to the mobile number on the buyer's own account, never to a delivery-address phone, and only about their own order.
- Your plan includes a number of messages each month; the card shows how many you've used. When they run out, buyers still get every update by email, and WhatsApp starts again next month.
What the settings on this page mean
- Order alert emails
- Who gets order emails: your team's admin emails or your Branding contact email, up to 5. Other addresses are refused.e.g. owner@yourshop.in and packing@yourshop.in.
- Email me every new order
- One email per new order with items, total, payment and address. Online orders are emailed once paid.e.g. A ₹1,450 UPI order → email after the payment is confirmed.
- Email me order problems
- Emails for buyer cancellations and return requests (new or withdrawn). Payments you must refund are always emailed, even when this is off.e.g. A buyer cancels a paid order → you're emailed to refund, whatever this says.
- Order alerts on this device
- A phone or computer notification for new orders and payment proofs. It is set per device, so turn it on on each one.e.g. On for the shop's phone and your own phone.
- Send WhatsApp order updates
- Sends buyers WhatsApp messages about their order: confirmed, payment checked, shipped with tracking, delivered.e.g. Buyer gets "Your order #1048 has shipped" with the tracking link.
Read next
Common questions
- I'm not getting new-order emails.
- Check Email me every new order is on and Order alert emails has your address (or is empty, which uses your contact email). Then check your spam folder, and send a test from Email delivery.
- Can I send order emails to my accountant's address?
- Only to your team's admin emails or your Branding contact email. Add the accountant to Team first, or make that address your contact email.
- Why do I get a refund email even with order problems off?
- When a buyer is owed money, Slaby always tells you, so a refund is never missed.
- How do I get alerts on my phone?
- Open this page on the phone and switch on Order alerts on this device. On iPhone, add the admin to the Home Screen first and open it from there.
- I don't see the phone alerts or WhatsApp cards.
- They show only when they're available for your store. If they are missing, they aren't switched on for your store yet.
- Who gets the WhatsApp messages?
- Only the buyer, on the mobile number of their own account, and only about their own order.
- What happens when my WhatsApp messages run out?
- Buyers keep getting every update by email. WhatsApp starts again next month.
- Does this page change the emails my buyers get?
- No. Buyers get their own order emails as usual. This page only sets the alerts your store receives, plus the optional WhatsApp updates.