Write the shipping, returns and cancellation policy buyers read
Write your own shipping, returns, exchange and cancellation policy for your website's Policies page, with headings and bullet points. Privacy and terms are added for you.
What this page is for
Your website has a Policies page. Until you write your own text, it shows a standard shipping, returns and cancellation policy. Write "Your store policies" here and it replaces those sections.
The privacy and terms sections are always added below your text. You don't write them.
"See your Policies page as buyers do" opens the live page in a new tab.
- Keep the text in line with Settings → Returns & cancellations. Those settings decide what buyers can actually do; this text only explains it.
- You need the "Manage settings" permission.
Write your policy in 4 steps
- 1
Check your real rules first
Settings → Returns & cancellations, Settings → Shipping & delivery
Note your return window, who pays for pickup, your shipping charge and the free-shipping amount, so the text says the same.
- 2
Type your policy
Policy text → Your store policies
Use a heading for each part: Shipping, Returns, Exchanges, Cancellations. Start a heading line with "## " and a bullet line with "- ".
- 3
Press Save
You see "Your store policies saved." and the badge changes to Custom.
- 4
Check it as a buyer
See your Policies page as buyers do
Open the live page and read it once on your phone.
Headings, bullets and tables
- A line that starts with "## " becomes a heading, for example "## 1. Shipping".
- A line that starts with "- " becomes a bullet point.
- A blank line starts a new paragraph.
- Simple tables also work.
A sample you can copy and change
- Your store policies
## 1. Shipping - We ship across India in 5–8 days. - Free shipping on orders above ₹999. Below that, ₹79. ## 2. Returns - Ask for a return within 7 days of delivery. - Please send an unboxing video with your request. - Returns are settled as store credit. ## 3. Cancellations - You can cancel before we dispatch your order.
Change the numbers to match your own Shipping and Returns settings.
The one field
- Your store policies
- Your own shipping, returns, exchange and cancellation text. Empty uses the standard text. Privacy and terms are always added.e.g. ## 2. Returns - Ask within 7 days of delivery.
Read next
Common questions
- Do I have to write a policy?
- No. Leave it empty and your Policies page shows a standard shipping, returns and cancellation policy.
- Do I need to write privacy and terms too?
- No. Those sections are always added below your text.
- My policy says 7-day returns but buyers get 10 days.
- This text doesn't change the rules. Set the real window in Settings → Returns & cancellations → Return window.
- How do I make a heading?
- Start the line with "## ", for example "## Returns".
- How do I go back to the standard policy?
- Press Reset next to the field. The standard text shows again.
- Where do buyers see this?
- On your website's Policies page. Use "See your Policies page as buyers do" to check it.
- A payment gateway asks for my refund policy link. What do I give?
- Give the link of your website's Policies page (open it with "See your Policies page as buyers do"). Write your refund and cancellation rules here first.