Growing your store

ChatGPT now lets businesses claim a profile. Here's how Indian sellers can get listed.

Claim your business in ChatGPT's new Business Hub, verify it and see how often ChatGPT mentions you. What works in India today and the steps to follow.

The Slaby team5 min read

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Key takeaways

  • On 10 November 2026 OpenAI opened 'Businesses in ChatGPT': you can claim your business, check its details and see how often ChatGPT mentions you.
  • You need a website to claim. Verification is by business phone, business email, a DNS record on your own domain, or a Shopify store, followed by an ID check.
  • From India you can claim an online store today. The AI salesperson and product uploads are US-first for now.
  • What ChatGPT says about you still comes from your website: clear product pages, real prices and an About page do more than any setting.

Short answer: yes, it's real, and it's worth ten minutes. Buyers already ask ChatGPT things like "where can I buy cotton bedsheets online" or "best CCTV dealer in Agra". Since 10 November 2026, a business can claim its profile in ChatGPT, keep its details right and see how often ChatGPT brings it up.

It's a beta and parts of it are US-only for now. Below is what you can do from India today, step by step, and what to fix on your own website so ChatGPT has something good to say about you.

What you get, and what works in India (as of 12 November 2026)

Claim your businessYesOpen to eligible businesses with a website, wherever ChatGPT is available.
Verified profile (blue check)Yes, after an ID checkOpenAI uses Persona to confirm who you are.
Insights dashboardYesMentions, clicks to your website and the topics you come up for, over the last 28 days, once you cross a minimum.
Upload your productsUS firstFeed uploads currently target the US; other countries need OpenAI's go-ahead.
AI salesperson (Business Agent)US onlyAnswers buyers' questions inside ChatGPT and sends them to your website.
Local shop listingUS onlyPhysical stores can claim only an existing US listing for now. Sell online too? Claim as an online store.
CostFreeClaiming and the dashboard cost nothing.

This is a beta and OpenAI is changing it fast. Check chatgpt.com/business-hub for the current rules in your country.

Before you claim: get these ready

  • A website with your business name on it. An online store counts; your store's own address is your website.
  • A business phone number or a business email address that you can receive a code on. It should match what's on your website.
  • If your website is on your own domain (like yourshop.in): access to your domain's DNS settings, in case you verify that way.
  • A government ID for the identity check.
  • Ten minutes, on a laptop or phone.

How to claim your business in ChatGPT

1. Open Business Hub

Go to chatgpt.com/business-hub and sign in with your ChatGPT account (a free one works).

2. Find your business

Search for your business name. If it's not there, choose to create it and pick the type that fits you, such as an online store.

3. Prove it's yours

Pick one of the ways ChatGPT offers you: a code by SMS or call to your business phone, a code to your business email, a TXT record added to your domain's DNS, or connecting a Shopify store.

4. Pass the ID check

Once the claim is approved, finish the identity check. Only after that can you edit your details, open Insights and get the blue check.

5. Fill in your profile

Write what you sell, where you deliver, your hours and how to contact you, in plain words. Use the same name, phone and address as on your website.

Store on a sub-address (like yourshop.slaby.in)? You can't add a DNS record to an address you don't own, so verify with your business phone or business email instead. Put that same phone number and email on your store's contact page first, so everything matches. If you have your own domain, the DNS method works too.

What actually makes ChatGPT recommend you

Claiming the profile helps ChatGPT get your details right. Whether it recommends you depends on what it can read about you on the web, mostly your own website.

  • Product pages that say plainly what the product is, its size, material or model, its price and how long delivery takes.
  • An About page with your shop's name, city, what you sell and since when.
  • Real photos and real prices. Pages that say "DM for price" give an assistant nothing to quote.
  • Your website open to search engines and AI crawlers. Don't block them if you want to be found.
  • Reviews and mentions elsewhere: Google reviews, marketplace ratings, local news, Instagram.
  • The same name, phone and address everywhere you appear.

How to see if it's working

Inside Business Hub, Insights shows how often ChatGPT mentioned you, how many people clicked through to your website and the topics you came up for.

On your own website, links from ChatGPT carry the tag utm_source=chatgpt.com, so your analytics can show visits and orders that started in ChatGPT.

If your store is on Slaby

Your store already has what a claim needs: its own website address, product pages with your real prices and photos, and an About and Contact page. Every product page also carries structured product data, and each store has an /llms.txt page written for AI assistants.

Slaby's campaign analytics show where your visits and orders came from, so you'll see chatgpt.com there when buyers arrive from ChatGPT. To claim, verify with the business phone or email shown on your store.

Questions sellers ask

Is this the same as Google My Business?

It does a similar job for ChatGPT: you claim your business, keep your details right and see how people find you. It doesn't replace your Google Business Profile, so keep both.

Do I need a website?

Yes. A business without a website can't claim a profile right now, and a website is where ChatGPT learns about your products.

Can I show my products inside ChatGPT from India?

Not fully yet. Product uploads are US-first for now. ChatGPT can still find and recommend products from your website pages.

Will ChatGPT show my customers' chats to me?

No. Insights are totals and topics only; OpenAI says it doesn't share people's conversations with businesses.

Does it cost money?

Claiming your business and the Insights dashboard are free. ChatGPT also sells ads, which are separate.

  • ChatGPT
  • AI search
  • sell online
  • small business
  • India
  • marketing

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