Your Slaby plan, usage and subscription
See which plan your store is on, how many products you've used, this month's emails, storage and orders, and subscribe, upgrade or cancel.
What this page is for
This page is about what you pay Slaby, not what your buyers pay you. It shows your current plan and its status, how much of the plan you're using, and every plan you can move to.
You need the Manage settings permission. Plan changes can't be made while support is signed in to your store.
Subscribe or upgrade in 3 steps
- 1
Compare the plan cards
Billing & plan → the plan cards
Each card shows the monthly price, how many products and staff seats the plan includes, and a note if it has no website (Billing is for billing at your counter only). The pricing page link under the cards compares every feature.
- 2
Tap Upgrade or Subscribe
The plan's card
A secure Razorpay payment window opens. Pay there. The plan activates once the payment is confirmed; the page says Plan updated.
- 3
Check the status
Current plan
The chip next to your plan shows Active once paid. The plan renews every month until you cancel.
This month's usage
The usage card counts the calendar month in India time and resets on the 1st. It shows Emails sent, Storage used and Orders this month against what your plan includes.
- Going over never stops your store: emails still send and orders are never blocked.
- Projected extra charge shows what extras would be added to your next invoice. It is None — you're within your plan when you're inside your limits.
- Products: the bar on the plan card counts your products against the plan's limit. It turns amber at 90%.
When a trial ends unpaid
During a trial a yellow line says when it ends and what to subscribe to. If it ends without a subscription, the plan shows Trial ended, and a few days later the store becomes read-only: shoppers can browse but can't order, and changes in the admin are paused.
Tap Subscribe on the plan's card. Everything unlocks straight away and nothing you saved is lost. You can still sign in and sign devices out on Admin sessions while the store is read-only.
What the labels on this page mean
- Current plan
- The plan your store is on now, with its status chip next to it.e.g. Starter · Active.
- Status
- Trial: in a trial. Active: paid and renewing. Past due: the last payment failed; update your payment to keep the plan. Cancelled or Expired: no longer paid.e.g. Past due after a card expired → pay again from the plan card.
- Cancels at period end
- You cancelled. The plan works till the end of the period you've paid for. After that, subscribe again to keep selling.e.g. Cancelled on 10 Oct, paid till 31 Oct → plan works till 31 Oct.
- Products
- How many products you have against your plan's limit.e.g. 180 / 200 — amber, time to upgrade before you add more.
- Staff seats
- How many team logins the plan is meant for, as listed on its card.e.g. 2 staff seats: you and one helper.
- Projected extra charge
- Extras this month beyond your plan (emails, storage), added to your next invoice only if you go over.e.g. None — you're within your plan.
Read next
Common questions
- My trial ended and the store is read-only. What do I do?
- Tap Subscribe on your plan's card and pay. The store unlocks straight away and nothing you saved is lost.
- I paid but the plan still shows the old one.
- It activates once the payment is confirmed, usually within a minute. Reload the page. If it still hasn't changed after a few minutes, write to support with the payment reference.
- How do I cancel?
- Tap Cancel subscription and confirm. The plan works till the end of the paid period. After that, subscribe again to keep selling.
- Will my products be deleted if I cancel or downgrade?
- No. Your products, orders and customers stay. Check Export & backup if you want your own copy.
- What happens if I send more emails than my plan includes?
- They still send. The extra is shown as Projected extra charge and added to your next invoice. Emails are never blocked.
- Are orders ever blocked when I go over?
- No. Orders are never blocked. Extra orders are only counted on the usage card.
- It says online checkout isn't configured yet.
- Slaby's own payment for plans isn't switched on right now, so the plan can't be bought here. Write to Slaby support.
- My store is on the Billing plan. Can I add a website?
- Yes. The Billing plan is counter billing only, with no website. Every other card on this page is a website plan you can move to.