Admin screens
See who has products in their cart, and follow up on WhatsApp
Customers → Carts lists the signed-in customers who have products in their cart right now: what, roughly how much, when they last changed it, and a one-tap WhatsApp message to help them finish the order.
On this page
What the Carts page is for
Many buyers add products to their cart and then stop. Carts shows you who they are, so you can message them while they still remember.
Open it from the menu: Customers → Carts. The Customers page also has a Carts button at the top.
Each card shows the customer's name, phone or email, the first few products in the cart (with size or colour), how many items, roughly what the cart is worth, and when they last changed it.
- Only signed-in customers show here. A visitor who never signed in has no name or number to contact.
- Products the buyer can't order any more (deleted, hidden, or a size you removed) are left out, the same way their cart hides them.
- You need the Customers permission to open this page.
Active, Abandoned and Reminder sent
The status uses the same rule as your abandoned-cart reminder email. Use the filter chips All, Active and Abandoned at the top, or search by name, phone or email.
- Active
- The customer changed the cart recently. They may still be shopping.e.g. Added a kurti 2 hours ago.
- Abandoned
- Nothing changed in the cart for longer than "Abandoned-cart reminder after" (24 hours unless you changed it).e.g. A bedsheet sitting in the cart since Monday.
- Reminder sent
- The cart is abandoned and the reminder email has already gone out. The Abandoned filter shows these too.e.g. The buyer got the email but hasn't ordered yet — a WhatsApp message is the next nudge.
- ≈ ₹ amount
- The cart's rough value at your retail prices. Items without a retail price aren't counted.e.g. ≈ ₹2,400 for 3 items.
- Last change
- When the customer last added, removed or changed something in the cart.e.g. Last change 3 days ago.
Follow up an abandoned cart on WhatsApp
1. Open Carts and tap Abandoned
Customers → Carts
You see the carts nobody has touched for a while, newest first.
2. Tap WhatsApp on a card
Your own WhatsApp opens with a message ready, in your store's language, naming what they left. For example: "Hi Priya, you left Cotton kurta in your cart at your store. Need any help completing your order?"
Change the message if you like, then send it. Slaby doesn't send anything itself.
The WhatsApp button shows only when the customer's phone is a real mobile number. Without one, use the phone or email on the card.
3. Help them finish
Answer their question, share a size, or offer a small coupon if you want to. Tap View customer to see their past orders first.
About the cart value
The amount is only a guide. It uses retail prices, so it may differ from what a wholesale buyer or a customer with a special price would pay. Wholesale prices never show on this page.
Staff without the Orders permission see the carts without amounts.
On a busy store the page shows the 200 most recent carts. Search to find an older one.
Read next
Common questions
How do I see which customers have products in their cart?
Open Customers → Carts. Every signed-in customer with products in their cart shows as a card, with the items, a rough value and when they last changed it.
How do I follow up an abandoned cart on WhatsApp?
Open Customers → Carts, tap Abandoned, then tap WhatsApp on a card. Your WhatsApp opens with a message naming what they left; edit it if you like and send.
When does a cart count as abandoned?
When nothing in it has changed for longer than "Abandoned-cart reminder after" in Settings → Shipping & delivery. It is 24 hours unless you change it.
What does Reminder sent mean?
The abandoned-cart reminder email has already gone to that buyer for this cart. Buyers get it only if they agreed to marketing emails.
Why don't I see a visitor who added items without signing in?
Carts lists signed-in customers only. Without a sign-in there is no name, phone or email to follow up with.
Why is there no WhatsApp button on some carts?
The customer's phone isn't a valid mobile number, or they gave only an email. Contact them by email or phone instead.
Is the cart value exact?
No. It's an estimate at retail prices, and items without a retail price aren't counted. Wholesale prices never show here.
Does Slaby message the customer for me?
No. The WhatsApp button opens your own WhatsApp with a ready message. You decide whether to send it.
हिन्दी में
मेन्यू में Customers → Carts खोलें (Customers पेज पर ऊपर Carts बटन भी है)। यहाँ वे साइन-इन ग्राहक दिखते हैं जिनके कार्ट में अभी प्रोडक्ट हैं: कौन-से प्रोडक्ट, कितने आइटम, रिटेल दाम पर अंदाज़न क़ीमत, और आख़िरी बदलाव कब हुआ। जो प्रोडक्ट अब ऑर्डर नहीं हो सकते (हटाए गए, छिपे, या हटाया गया साइज़) वे नहीं गिने जाते। होलसेल दाम यहाँ कभी नहीं दिखते।
स्टेटस: Active = ग्राहक अभी कार्ट बदल रहा है; Abandoned = "Abandoned-cart reminder after" (आम तौर पर 24 घंटे) से ज़्यादा समय से कोई बदलाव नहीं; Reminder sent = रिमाइंडर ईमेल जा चुका है। फ़ॉलो-अप: Abandoned चुनें → कार्ड पर WhatsApp दबाएँ → आपका अपना WhatsApp तैयार मैसेज के साथ खुलेगा, ज़रूरत हो तो बदलें और भेजें। Slaby ख़ुद कोई मैसेज नहीं भेजता। यह पेज खोलने के लिए Customers की अनुमति चाहिए।
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